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Terac 
micro1
Braintrust
Mercor
AfterQuery
Ethos
Handshake AI
Turing
Claru AI
Respondent
Expert Work · Flexible project
Consumer Support Professionals: Feedback on Recurring Workflows
We're running a paid questionnaire exploring how consumers handle recurring tasks and the common roadblocks they face. We need professionals who actively assist customers with these workflows to detail the problems they observe and the workarounds people use.
PLATFORMTerac
LOCATIONRemote · eligibility varies
PAY$6 one-time
SCHEDULEProject based
LAST CHECKED4 Nov 2026
THE OPPORTUNITY
Put your skills to work.
We're running a paid questionnaire exploring how consumers handle recurring tasks and the common roadblocks they face. We need professionals who actively assist customers with these workflows to detail the problems they observe and the workarounds people use.
- Employment
- CONTRACTOR
- Valid through
- 2026-10-26
What We're Researching
We're running a paid study on the friction points consumers experience during recurring workflows. Understanding these common roadblocks helps us identify areas where targeted support or small, useful offers could make a significant difference. Your observations from the front lines will provide essential real-world context on how people actually navigate these challenges.
How It Works
You will complete a detailed asynchronous questionnaire focusing on a specific consumer workflow you frequently assist with. Throughout the survey, you will describe recurring problems you have observed and the typical workarounds people employ to bypass them. We will ask you to estimate the frequency of these issues and note any observed payments related to the task. Please draw clearly on direct observations rather than theoretical estimates, ensuring no sensitive or identifying customer data is shared.
Who This Is For
We welcome customer support specialists, client success managers, and anyone whose primary role involves directly helping consumers navigate recurring tasks. The ideal participant has a sharp eye for recurring user friction and can clearly articulate the gap between a planned workflow and actual user behavior. If you spend your days guiding people through routine processes, you are a great fit for this study.
Role details are copied from the Terac listing and can change. Check the platform before you apply.
Relevant skills
Consumer Support ProfessionalsFeedback on Recurring WorkflowsRemote collaboration
A few things to check
- Location and experience requirements.
- Schedule, compensation, and assessment process.
- Current availability on Terac.
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