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Terac
Mercor
SME Careersmicro1 
Handshake AI
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Winnow by PerleTerac Mercor Handshake AI
Remote Jobs · Flexible project
211 Specialist
Review the official role page for requirements. 10 openings shown by micro1.
PLATFORMmicro1
LOCATIONRemote · eligibility varies
PAY$30–$40/hr
SCHEDULEProject based
LAST CHECKED4 Nov 2026
THE OPPORTUNITY
Put your skills to work.
Review the official role page for requirements. 10 openings shown by micro1.
- Role type
- specialist
- Openings
- 10
Role Title: 211 Specialist
Role Type: Contractor
Location: Remote
Time Commitment: 10-20 hours/week, short-term project
micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.
Scope of Work
- Review sample questions and flag any that don’t sound like what real callers ask.
- Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
- Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
- Share clear written feedback with the project team, working asynchronously.
Required Qualifications
- Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
- 1+ years of regular, high-volume public contact (phone, chat, or in person)
- Working knowledge of public benefits and community resources
- US-based
- Able to start quickly and commit 10-20 hours/week
- Clear, precise writing
Nice to Have
- Experience with crisis intervention or needs assessment
- Experience using community resource databases
- Experience creating guides, scripts, or training materials
- Experience helping a diverse range of callers, including rural and Spanish-speaking communities
Role details are copied from the micro1 listing and can change. Check the platform before you apply.
Relevant skills
211 SpecialistRemote collaboration
A few things to check
- Location and experience requirements.
- Schedule, compensation, and assessment process.
- Current availability on micro1.
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