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Customer Support Associate (Contract)
This role works directly for Ethos and is based in our London HQ, in Kings Cross. Successful candidates will be required to work in the office Monday - Thursday with Friday working remote. About Ethos Ethos is on a mission to make human opportunity abundant with AI. We use cutting-edge AI to match experts to paid oppor
PLATFORMEthos
LOCATIONSee role requirements
PAYNot disclosed
SCHEDULESee role requirements
LAST CHECKED11 Nov 2026
THE OPPORTUNITY
Put your skills to work.
This role works directly for Ethos and is based in our London HQ, in Kings Cross. Successful candidates will be required to work in the office Monday - Thursday with Friday working remote. About Ethos Ethos is on a mission to make human opportunity abundant with AI. We use cutting-edge AI to match experts to paid oppor
This role works directly for Ethos and is based in our London HQ, in Kings Cross. Successful candidates will be required to work in the office Monday - Thursday with Friday working remote.
About Ethos
Ethos is on a mission to make human opportunity abundant with AI. We use cutting-edge AI to match experts to paid opportunities at scale, from AI model training, investment research to full-time roles. We now pay out more than $1M/day to experts globally. Backed by world-leading investors including a16z, General Catalyst, XTX and more.
The role
We're looking for a Customer Support Associate to be the first point of contact for our experts, the specialists whose work helps leading AI labs and other frontier clients build better models. You'll own their support cases from first message to final fix, and make sure every expert who gets in touch leaves with their problem solved and their trust in us intact.
You'll work closely with teams across the business to get to the bottom of each issue. You'll work with our AI agent to draft the first reply, making sure it's accurate, complete and sound like it comes from a person who cares. How experts feel about working with us depends on you.
This is a high volume inbox and cases come in quickly. Some are quick fixes, and some are tricky ones like a paused account or a disputed payment. We need someone who enjoys getting stuck in. You won't pass problems on; you'll chase them down, know when to escalate and to whom, and spot the patterns that point to a bigger fix.
What you'll do
Role details are copied from the Ethos listing and can change. Check the platform before you apply.
Relevant skills
A few things to check
- Location and experience requirements.
- Schedule, compensation, and assessment process.
- Current availability on Ethos.
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