Workforce Experience Specialists

# About SuperAnnotate

SuperAnnotate helps the world’s leading AI teams build responsible, next-generation models powered by high-quality human data. We’re a fast-growing Series B startup bridging the gap between advanced AI innovation and the data that drives it. Our global network of expert specialists, scalable managed operations, precise talent matching, and full project transparency ensure unmatched data quality at scale. Trusted by innovators like Databricks and ServiceNow - and backed by NVIDIA, Dell Technologies Capital, Databricks Ventures, Cox Enterprises, and Lionel Messi’s Play Time VC - SuperAnnotate is proud to be the top-ranked AI data company on G2 for multiple consecutive years, including 2025.

# About the team

SME Careers is our platform for recruiting, onboarding and paying the domain experts and annotators behind our AI projects. The team works across Dhaka, Armenia and the United States. Our Mirpur DOHS office in Dhaka is home to core engineering, workforce experience, forward-deployed engineering and part of project management. You'll be part of the Dhaka team, with hybrid and remote work supported. You'll report to a manager in San Francisco and work regularly with our teams in the US and Europe.

# The role

From the moment someone applies to SME Careers until they're paid for their work, you're the person they come to when something goes wrong. That might be a stuck application, a missing interview invite, a confusing guideline, lost platform access or a late payment. You fix it or route it to the right team, notice when the same problem keeps happening, and keep projects moving. The job will be contracted through our local partner in Bangladesh.

# What you'll do

- Help applicants and contractors at every stage, from application, assessment and onboarding through project work and payments, using Slack, Discord and our support tools. - Resolve issues with Talent, Engineering, Finance and project leads. Escalate clearly when something needs a decision. - Keep an eye on project progress and contractor capacity, and help reassign work when a project falls behind. - Spot recurring problems and turn them into fixes: better FAQs, templates, SOPs or guideline updates. - Keep issue tracking and handover notes clean so nothing slips between shifts.

Responsibilities

• Develop AI Training Content: Create detailed prompts in various topics and responses to guide AI learning, ensuring the models reflect a comprehensive understanding of diverse subjects.
• Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.
• Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.

Open to experts in

Bangladesh